6 tips for optimal accessibility during the holidays
Not in the mood for poor accessibility during the holidays? Probably a lot of your staff goes on holiday and maybe your company will even close for a while. Your accessibility for your customers and suppliers is therefore significantly reduced. Of course you want to prevent this. With the following 6 tips you ensure that you remain optimally accessible.
1. Automatic out-of-office notification / voicemail
With an automatic absence notification, the customer always knows why there is no recording. Handy during your absence on holiday or on weekends. Here you will find examples of an absence notification for your telephony and e-mail. Our support page describes exactly how to set up the voicemail or automatic absence notification (Autoanswer).
2. Call forwarding
Waiting for minutes before you get to speak to someone is annoying. You certainly do not want this experience for your customers. With the telephony of hallo, it is possible to switch calls, after a certain number of seconds, to a mobile number. As a result, you won’t miss a single phone call.
3. Reachable and share files from anywhere
With our telephony solution you are always available for business, whether you are at your business or abroad, it makes no difference. You are now always reachable even when you are on the road, so no longer dependent on your device in the office. By simply logging in on the app you can communicate with your colleagues in the office or with your customers via your laptop or mobiel in various ways.
4. Meeting room
The Meeting Room allows you to attend a meeting outside the office. Ideal if you want to consult with customers or colleagues while you are not present. You can easily add customers or colleagues or have them dial in.
5. Queue function
During vacation time, you may have to deal with understaffing. The customer then gets to hear the conversation tone more often, not really a warm welcome. A queue solves this immediately. The customer is told that there are still x number of people waiting for him, where you can choose from:
• Music on hold
• Music on hold and a sound file
• Offer call waiting
• Leave voicemail message option
6. Create page
Create an FAQ web page. In almost every business, there are a number of frequently asked questions. Make a list of the answers to these questions and place this list on your web page. This allows the customer to have easily and simply answered his question. Do you have your accessibility up to standard during holidays?