Contact center & Call Center Pro

Call Center Pro is an additional service with a wealth of smart features. Here you can read more about the advantages of co-listening, callback, pause-profiles and more!

contact-centre-2
Trusted by over 1 million business users
boss
yandex
aegon
microsoft
pricewise
peloton
cc-pro

What is Call Center Pro?

The Call Center Pro solution by hallo, is a set of add-on services that give you additional PBX functionalities and rich insights to improve your call center's workflow and increase customer satisfaction. CC Pro is used for extended statistics and queue functionalities. It's perfect for call- and contact centers that want a more robust solution for managing calls and stats – resulting in a more efficient workday and smarter staffing.

focus

Flexible agent experience

One of the biggest problems that call center managers face is agent planning. They need advanced insights to ensure efficient staffing. A lack of insights makes it difficult to optimise the number of agents and their working hours for the customer call traffic.

shield

Customer centric communication

Customers expect their issues to be resolved as quickly as possible. Without additional PBX functionalities, the agents' workflow is inefficient, negatively impacting customer satisfaction. The solution? Call Center Pro.

Why CC Pro?

  • Delayed hunt groups
  • Callback
  • Run URL
  • Wrap up
  • Pause system
  • Auto-logout
  • Live dashboard
  • Co-listening
  • Unified stats
usp-img

Friends who love hallo,

Shell-Recharge-Solutions

We are growing fast and hallo, has continuously proven that they can keep up with this growth

Muhammet Karadeniz, Shell Recharge Solutions, Jason Gregersen
textimonial

We have personal contact and immediately offer the right help are of paramount importance, just like hallo,

Muhammet Karadeniz, Kara Finin
Makerstreet

Reliable and lightning fast internet is essential for our online workplaces. We love hallo,

Muhammet Karadeniz, Makerstreet
Bakery Kara Finin

We have personal contact and immediately offer the right help are of paramount importance, just like hallo,

Muhammet Karadeniz, Kara Finin

Try Call Centre Pro

We’d love to show you what hallo, can do for your business – contact us now to arrange a demonstration.

top-right-line
bottom-left-line
getting-center