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Customer story Beurs van Berlage

"With our current ICT environment, we are ready for the future, that gives peace of mind."

Customer

Location

AMSTERDAM, NETHERLANDS

Company size

50 EMPLOYEES

Industry

CONGRES CENTRE

Website

WWW.BEURSVANBERLAGE.COM

We were looking for an ICT partner, no supplier

Today we speak to Kelvin van Nimwegen, property director at Beurs van Berlage. In this beautiful national monument from 1903, fairs and congresses organized, in addition, there is also room for catering, exhibitions and shops. Although the property is more than a century old, the technology is behind the walls state of the art. "Our customers expect and get the best of the best, what they want to arrange for them, always. This philosophy is in our DNA, how we deal with our customers, we also expect from our suppliers."

Clear vision in the search to a new ICT supplier

Beurs van Berlage has a clear vision when it comes to cooperation with its suppliers. First of all, she prefers to talk about partners rather than suppliers. "With partners you stay in conversation and you have a relationship." This also applies to the new ICT partner, they want to build a long-term relationship with this, the partner must advising him on various issues regarding online collaboration and communicate in office 365. "IT is not our profession, for this reason we have a ICT partner is needed who supports us from the user and asks us for this and proactively submits, advises and unburdens ideas without being asked. A partner who is one step ahead of us and tells us from an ICT discipline how to do it even better ."

Working more efficiently was a must

"The past few years have been tough, we organize fairs and conferences with visitors from all over the world. That came to an abrupt end. We had no choice, process-wise we have all parts of the organization under the examined: we had to work more efficiently and our processes and set up systems in a smarter way. This also applied to ICT facilities: here we could still making improvements: the system must work for the people and not the other way around."

From telephony supplier to ICT partner

Beurs van Berlage was ready for a new step in ICT development, Kelvin and his team wrote a PvE (Package of requirements) for this. The following passage from this document shows very well what they were looking for: "We have deliberately chosen not to write a hardened PvE but to focus on the user image that we have in mind, it is up to the offering party to take us through our own process in order to achieve a complete insight on which a sound proposal is based." Beurs van Berlage was so not looking for a standard quotation, but a vision and advice to Set up an ICT environment as efficiently as possible. hallo, was already a telephony supplier at Beurs van Berlage. "About this collaboration we were very satisfied." With two other suppliers, including the current ICT partner, got hallo, the chance to make a proposal to Become an ICT partner. "Through a combination of feeling, from the collaboration that we already had, the thought from the user and the content of the proposal is the choice on hallo, fallen."

Move to the cloud: Everyone connected

hallo, has made a proposal and adoption plan with the goal of 90% of all work to take place from the cloud within 7 months. The spacious 50 workplaces had to switch to 365 in order to be able to move from the cloud work. As in any organization, changes bring challenges. This switching had a lot of impact, at the offices there was a lot of inefficiency in the working methods and the floor employees had no connection at all. The employees of the Beurs van Berlage were used to working in a certain way and had to be included in the new process to create wire plane. hallo, has included everyone in the process, creating support. The new way of working and the solutions of hallo, ensure that we have a central platform in which everything is accessed from Teams and all data is available. With the Office 365 environment, there is more flexibility, more secure worked and is the data more secure. In addition, all floor employees are also connected to the system. "The connectedness of everyone is a necessity."

Go through the learning process together

Hallo's, proposal triggered Beurs van Berlage to work with them because the focus was on the user. But has hallo, then also all the promises from the proposal fulfilled? "We set the bar very high for our partners, we ask commitment. We are satisfied with the whole process, and of course there is gradually something went wrong, but the way you deal with this as partners and the solves, contributes to the learning process that goes through together. With our current We are ready for the future in the ICT environment, which gives us peace of mind."