Customer story Schenkeveld

The legal profession is also going with her time with you

Law firm Schenkeveld works with more than 20 lawyers on different areas of law together to legally protect individuals and entrepreneur. The legal profession must also modernise and the old Schenkeveld's telephone exchange was no longer of this time. One innovation was initiated.

Lawyers may work in the profession where the most caution should be exercised

privacy and personal data are handled. Within this the profession is increasingly finding its way to the digital world. The range of online services is very interesting. Not only for the lawyer himself, but also for the clients. The approachability is growing, thanks to this 'new' form of working. Daniëlle Visser is ICT coordinator at Schenkeveld and acts as a pivot between the office and the external IT partners. Visser has deliberately chosen Schenkeveld for separate partners for telephony and IT. "We like to work with that. This is how we are not dependent on one party."

"We ran into more problems, for example, the forwarding, the flexibility of the number of connections, but also the simple management of voicemail on days off. It just took too much time, too much effort and, moreover, too much money."

– Daniëlle Visser, ICT coordinator at Schenkeveld Advocaten

From push buttons to touchscreen

Perhaps a little exaggerated this title, but modernizing it was really necessary. The old power station with outdated structure was expensive and no longer of this time. A law firm benefits from a reliable connection and good mutual communication. And to the clients, the communication of Essential. "We ran into more problems," says Visser. "For example, the forwarding, the flexibility of the number of connections, but also the simple management of the voicemail on days off. It just cost too much time, too much effort and, moreover, too much money."

Hosted VoIP

The modernization started at hallo, From 2016 Schenkeveld works with new VoIP connections for the offices in Alkmaar and Hoorn. This is such a 50 landlines. A third branch in Amsterdam is so small that the IT partner here has also taken care of telephony. A Hosted VoIP system uses the IP network to make phone calls. This means that no local telephone system is needed anymore. By the way, finding Old and New each other also sometimes to merge into something more beautiful. Superior law firms still use the fax machine. The fax, does it still exist? Yes, with fax to e-mail all faxes that are sent via the VoIP account at a self-specified e-mail address. Just in pdf format. A fax gives an electronic acknowledgement of receipt, a valid proof that the piece has been received. Two blue checkmarks from Whatsapp or an email message are not always legally valid. In the legal profession it is so important. In addition to the fixed connections, there are also more than twenty mobile subscriptions. One data bundle is used for this. Uses one user something (or a lot) more data, then that is no problem. Schenkeveld goes on short term over to KPN Unlimited with hallo, as business partner.

Not without risk

The modernization within the legal profession is necessary, but brings the necessary involves risks. Security is the biggest of them, especially with the data which is used at a law firm like Schenkeveld. From studies it appears that data is often handled carelessly. Schenkeveld goes deal with it discreetly and with care. For example, the guest network and corporate network and all mobile data is sent encrypted. A third party has recently done an IT security check and the necessary measures to infrastructure even more secure have been affected. The check showed that there was still a few necessary updates had to be installed. The infrastructure was otherwise fine.

Easy online management

Hosted VoIP solutions are becoming increasingly popular. A modern telephone exchange not only offers a company a suitable telephony solution, but also many other possibilities. And Schenkeveld experience that first-hand. Especially in flexibility of the connection, a lot is profit achieved. Easy upscaling and downscaling, adjusting routings and the online management tool where a lot can be arranged remotely. They are all advantages of the switch. And the IT partner, who helps quickly when they are there don't come out. Visser: "hallo, helps with setting up the voicemail or with fixed free days. On October 8, Alkmaars Ontzet, everything is automatically forwarded to Hoorn. As you can see, we won't be there for a while."