Administration

Mass edit contacts

You can mass edit contacts from the Admin portal - in other words, upload an excel file in CSV or.

Mobile broadband

As an administrator, you can see your mobile broadbands by logging in to the admin portal, and selecting section Users. Then at the top.

Number reporting

You can report your numbers yourself to number reporting services via the admin portal. This is done in Phone numbers >.

Order new numbers

As an administrator, you can order and purchase new numbers. This can be done through the admin portal, in section Phone.

Administrator

Hubspot integration

hallo, integrates with Hubspot. The below video explains how it works. For more information, as well as installation instructions, please check.

Freshdesk integration

hallo, integrates with Freshdesk. The below video explains how it works. To use the full functionality of this and our other integrations, you need.

Zendesk integration

hallo, integrates with Zendesk. The below video explains how it works. To use the full functionality of this and our other.

Microsoft Dynamics integration

hallo, integrates with Microsoft Dynamics 365. The below video explains how it works. For more information, as well as installation.

Mass edit contacts

You can mass edit contacts from the Admin portal - in other words, upload an excel file in CSV or.

Mobile broadband

As an administrator, you can see your mobile broadbands by logging in to the admin portal, and selecting section Users. Then at the top.

Number reporting

You can report your numbers yourself to number reporting services via the admin portal. This is done in Phone numbers >.

Order new numbers

As an administrator, you can order and purchase new numbers. This can be done through the admin portal, in section Phone.

How to record and add an welcome message to a queue

You can record new messages for your PBX, which will be played to the people that call you. These messages.

How to change PBX opening hours

It is important to keep your PBX opening hours up to date so that your customers know when they can.

How to set up your PBX services

As an administrator, you can create and modify your company's PBX services in the hallo, admin portal, in the PBX.

On-hook waiting

On-hook waiting is an additional service you can add to your hunt groups. On-hook waiting means that the person calling can leave their.

Call strategy for queue

When you create a queue, you can select how you want the call to be distributed to the members in the queue..

Porting Spanish numbers

Porting involves moving telephone numbers between different operators. This article explains porting in general and how to port in and out. If you have.

My Overview

My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues.

Call widgets

The call widget function is used to display more information about a call. You can also use it to open.

Co-listening

Co-listening can be utilised by users who have the additional service CC Pro‍. Both the person who listens in and the person.

Additional services

Additional services are managed by admins, if you are not an administrator in hallo, then you need to contact an administrator.

Activate pause profiles in the softphone

To create a pause profile, an admin needs to add CC Pro to the users. You can do this through Additional Services. When added,.

Onboarding mail

When you create new user‍, you get the choice of sending out an onboarding mail with information on how to get started.

Subadmin / Visibility

With the subadmin functionality and groups feature you manage who and what and administrator can see and administrate. The setting.

Grey-listed call destinations

We are using a greylist to limit calls to and from some countries with a certain prefix. The greylist is.

CC Pro

CC Pro is an additional service‍ that is still undergoing updates, but here is some information about the functionalities that CC.

Manage your data package

If you want to manage the data package at your company, you have to log in to the admin portal..

Profiles for admins

One of the most important functionalities in hallo, is profiles. How can you use profiles, and for what? To show.

Account and login

Account and login can be found under section Users in the Admin portal. The main thing you can do under Account and login is to.

Removing a user

You can remove a user through our admin portal. You can then navigate to Users > Account and login‍. Then you select the.

Adding a new user

How do you add a new user in hallo,? Admins can do this via the admin portal. Here are the steps.

Integrations

Hubspot integration

hallo, integrates with Hubspot. The below video explains how it works. For more information, as well as installation instructions, please check.

Freshdesk integration

hallo, integrates with Freshdesk. The below video explains how it works. To use the full functionality of this and our other integrations, you need.

Zendesk integration

hallo, integrates with Zendesk. The below video explains how it works. To use the full functionality of this and our other.

Microsoft Dynamics integration

hallo, integrates with Microsoft Dynamics 365. The below video explains how it works. For more information, as well as installation.

PBX services

How to record and add an welcome message to a queue

You can record new messages for your PBX, which will be played to the people that call you. These messages.

How to change PBX opening hours

It is important to keep your PBX opening hours up to date so that your customers know when they can.

How to set up your PBX services

As an administrator, you can create and modify your company's PBX services in the hallo, admin portal, in the PBX.

On-hook waiting

On-hook waiting is an additional service you can add to your hunt groups. On-hook waiting means that the person calling can leave their.

Call strategy for queue

When you create a queue, you can select how you want the call to be distributed to the members in the queue..

User management

Porting Spanish numbers

Porting involves moving telephone numbers between different operators. This article explains porting in general and how to port in and out. If you have.

My Overview

My Overview is a dashboard within the PBX tab in our softphone which shows you an overview of your queues.

Call widgets

The call widget function is used to display more information about a call. You can also use it to open.

Co-listening

Co-listening can be utilised by users who have the additional service CC Pro‍. Both the person who listens in and the person.

Additional services

Additional services are managed by admins, if you are not an administrator in hallo, then you need to contact an administrator.

Activate pause profiles in the softphone

To create a pause profile, an admin needs to add CC Pro to the users. You can do this through Additional Services. When added,.

Onboarding mail

When you create new user‍, you get the choice of sending out an onboarding mail with information on how to get started.

Subadmin / Visibility

With the subadmin functionality and groups feature you manage who and what and administrator can see and administrate. The setting.

Grey-listed call destinations

We are using a greylist to limit calls to and from some countries with a certain prefix. The greylist is.

CC Pro

CC Pro is an additional service‍ that is still undergoing updates, but here is some information about the functionalities that CC.

Manage your data package

If you want to manage the data package at your company, you have to log in to the admin portal..

Profiles for admins

One of the most important functionalities in hallo, is profiles. How can you use profiles, and for what? To show.

Account and login

Account and login can be found under section Users in the Admin portal. The main thing you can do under Account and login is to.

Removing a user

You can remove a user through our admin portal. You can then navigate to Users > Account and login‍. Then you select the.

Adding a new user

How do you add a new user in hallo,? Admins can do this via the admin portal. Here are the steps.