This guide goes through the contents of our invoices.

The first page of the invoice shows an overview of the invoice, where you can find the most important information, such as the sum to be paid and the due date.

Here is an example of what an invoice can look like:

1. Invoice address
The invoice recipient’s name and address.

2. Period
The period of the invoice. Please note that it can be longer or shorter than a month – depending on if you started using hallo, in the middle of the month.

3. Sum
The total sum of the invoice.

4. Invoice date
The date the invoice was issued.

5. OCR/Invoice number
The invoice number. Should be included in your payment to hallo,.

6. Due date
The date the payment should be made to hallo,.

7. Customer number
Have this number at your disposal when contacting hallo,. This makes it easier to find the correct invoice.

8. Bank identifier number
This should be used if you pay through a web-based bank account, for example.

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We send out invoices on the first day of each month with 25 days of payment time permitted. If you do not pay the invoice on time, the first reminder will expire 7 days after the due date, and after 14 days, we will send the second reminder via letter.

How do I get economy permissions in hallo,?

An administrator can give economy permissions through the adminportal by navigating to Users > Permissions to then administrate permissions for one or multiple users.

Normaly at the 4th step, their will stand ‘invoice’.

How do I see if an invoice is paid?

Users with economy permissions can via the adminportal navigate to the tab Invoices (in the left side menu), where you can easily see all the invoices and if they are paid. This is also where you can download your invoices as well as full invoice specifications(PDF or excel).

How do I change our invoice adress?

This is also done below the Invoices tab and then Invoice places.

What do the different items on my invoice mean?

An invoice contains a summary of the services you have purchased from us.

If you download the invoice specification, you’ll have access to further information regarding the usage of the services. The services will also be specified on a user and department level.

What if I overpay or pay the same invoice multiple times?

If you happen to pay too much or pay the same invoice several times, the excess sum will be credited to you by being automatically deducted from your next invoice. If you would rather have the money refunded, then that can be arranged by contacting us.

Why do I get billed for calls?

If you have used the 3,000 minutes included in your Mobile or Fixed license, you will be billed for the calls exceeding it.

If you call a national service or corporate number, you will be billed according to the service provider’s traffic rates. If you have a flat rate, it can be that you made these calls before the flat rate was activated.

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For customers in Spain:

Call +34919545222 or email support@hallo.eu.

For customers in the Netherlands:

Call +31882550100 or email support@hallo.eu.

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