On-hook waiting
On-hook waiting is an additional service you can add to your hunt groups. On-hook waiting means that the person calling can leave their phone number and choose to get a callback instead of waiting in the queue.
To activate on-hook waiting on a queue, all members of the queue need to have the CC Pro add-on.

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How often should the sound be played back?
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Position in hunt group
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Offer on-hook waiting to other callers
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Caller ID for redial

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The agent's time is precious
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The customer's time is precious
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Sound for the caller
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