Virtual PBX Business Phone Systems

Fixed and mobile telephony, and PBX. All your voice communication needs in one place.

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Trusted by over 1 million business users
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Any device, any platform.

Wherever the conversation arises – over a mobile, telephone network, or over the internet – the quality and the functions are the same. Stay in touch with colleagues and customers the way you want. It’s your conversation.

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Call queues

Create custom call queues. Incoming calls are organized into call queues based on predetermined rules and routed to available agents within the appropriate group. Personalized messages are also available.

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Internal Calls / Extensions

Each user, agent, call queue or department has their own personalized number or extension. This will allow you to contact anyone in your company or seamlessly route a call to another agent.

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Call Flow Designer

Intelligent call forwarding with predetermined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage incoming calls coming into the call center step by step.

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Customer service schedule

Define your working hours and decide when you are available to receive calls. Outside of these hours, you can choose a special personalized away message, redirect calls to a different phone number or answering machine, or even use various combinations.

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Personalized greetings and music

The initial greeting is your first interaction with customers. With Flow, you can create custom greetings that are played to the caller based on specific situations (after business hours, on hold, etc.)

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they always go to the right department, agent or group of agents and that they receive relevant information through personalized messages.

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Efficient call distribution

Quickly route calls to the right person. Greater team productivity. Better customer experience.

  • Smarter routing

    Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and skill-based routing intelligently pairs the customer with the right agent. Saving time, increasing customer satisfaction, and boosting productivity.

  • Advanced programmability

    We connect via API to your existing CRM or ERP system and build automated custom flows for call handling, such as: 1. Receive incoming call; 2. make API call to CRM to check if caller’s number belongs to a VIP customer; 3. If true, route call to dedicated account manager.

  • Fully featured

    Callback/on-hook waiting, hunt groups/call queues, sound management, unified mailboxes, blind and attended transfer, call parking, active directory sync, and much much more. A sophisticated PBX solution in one platform.

    Try for free!

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Flexible pricing & contract

A system that grows with your business. Add, remove, or transfer licenses whenever you want. Simple admin. Low cost. No fuss.

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Reassign licenses

Assign licenses to new colleagues. Remove them from those who’ve moved on. Quick. Simple.

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Easy oversight

Keep track of unused licenses with automatic notifications. No waste. No problem.

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Shell-Recharge-Solutions

We are growing fast and hallo, has continuously proven that they can keep up with this growth

Muhammet Karadeniz, Shell Recharge Solutions, Jason Gregersen
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We have personal contact and immediately offer the right help are of paramount importance, just like hallo,

Muhammet Karadeniz, Kara Finin
Makerstreet

Reliable and lightning fast internet is essential for our online workplaces. We love hallo,

Muhammet Karadeniz, Makerstreet
Bakery Kara Finin

We have personal contact and immediately offer the right help are of paramount importance, just like hallo,

Muhammet Karadeniz, Kara Finin

News and resources

Internal Calls and Extensions: Everything You Need to Know

Internal Calls and Extensions: Everything You Need to Know

Think you're too important to answer an internal call? Think...

November 23, 2022 | 4 min reads, 55 sec reads

7 Fool-Proof Ways to Retain Customers and Build Loyalty

7 Fool-Proof Ways to Retain Customers and Build Loyalty

It’s no secret that businesses need customers to survive. Ironically,...

November 18, 2022 | 4 min reads, 13 sec reads

Introducing: Personalised Music Messages

Introducing: Personalised Music Messages

In a world where we are constantly bombarded with generic...

November 10, 2022 | 4 min reads, 54 sec reads

Frequently Asked Questions

You can record new messages for your PBX, which will be played to the people that call you. These messages Read more
It is important to keep your PBX opening hours up to date so that your customers know when they can Read more
As an administrator, you can create and modify your company's PBX services in the hallo, admin portal, in the PBX Read more
On-hook waiting is an additional service you can add to your hunt groups. On-hook waiting means that the person calling can leave their Read more
When you create a queue, you can select how you want the call to be distributed to the members in the queue. Read more

Getting Started is Easy

Improve your company’s communication today!