The 4 advantages of a desktop softphone app

A desktop softphone app is becoming increasingly popular. A softphone is software for your mobile, tablet or PC to be able to make calls via the internet. Do you use hallo, Hosted VoIP? Then a switch to desktop softphone apps can offer many advantages. In this article, we’ll show you the benefits of a softphone app for the desktop over traditional desk phones.

1. Unprecedented flexibility

With a desktop softphone app, users can make and receive calls from any computer with an internet connection. This allows employees to always stay connected to your office: whether they are sitting in a café or working from home. In addition, it saves on the purchase of hardware: instead of a desk phone, you only need a headset to be able to make calls. This also ensures optimal call quality.

2. Save yourself time and effort

Most desktop softphone app can import contacts from external sources. For example, through the user’s email account, a CSV file, or a computer’s Contacts app. This saves your employees time and effort to manually enter contact information when setting up the softphone.

3. Messaging and video calling

Sending messages and using video are two important ways why desktop softphones surpass most desk phones. The ability to video call makes it possible for employees to have both one-on-one conversations and video conferences. Ideal if team members work from home but want to join a meeting. The ability to send messages is built into the app with some apps or integrated with other platforms, such as Slack.

4. Work more efficiently

What makes a desktop softphone app so efficient is that you can see the status of all employees. You can see exactly whether your colleagues or employees are online, offline, in conversation or not in the workplace. This can save a lot of frustration, especially if you want to transfer a customer. After all, you immediately see whether your colleague is available or not.

Conclusion: A desktop softphone app offers more features and flexibility

A desktop softphone is a good solution for entrepreneurs who are looking for more flexibility. Other advantages are video calling, the ability to exchange messages, the fast contact integration and being able to see at a glance whether colleagues are reachable. A desktop softphone does not have to be seen as a temporary replacement of a fixed phone, but rather as a complete replacement. Definitely something to take into account if you are looking for a communication solution for your company!