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Nice that you have chosen to download the app for Apple! Take profit of all our advantages that we offer. You can download the Flow app via the App store.

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Nice that you have chosen to download the app for Android! Take profit of all our advantages that we offer. You can download the Flow app in the Play store.

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All you have to do is to add the title and the URL to the widget. You can see an example of a URL in the picture below.

The URL is taken from a search result from your selected number reporting service, and then you take away the number from the URL and add one of these alternatives to it:

%NUMBER% is replaced by the phone number of the caller.

%B-NUMBER% is replaced by the phone number of the caller.

%C-NUMBER% is replaced by phone number before redirection or queue number.

In addition, you can select if you want the search result to open to a new tab in your browser.

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You can also choose to record calls only when specific profiles are active. To do so, activate the Edit by profile button from the lower part of the screen. Then you can choose when your calls will be recorded.

Call recordings are being stored for two years, please contact your advisor if you need to shorten this period.

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You start creating the integration by going to Settings > Connected services, and then clicking either Google or Microsoft, depending on which account you want to connect with hallo,.

When you have selected one of the alternatives, there will be a pop-up window guiding you to proceed with the integration – here you have to log in with your Google or Microsoft account. Once you have logged in, the page will inform you of the successful login and ask you to return to the hallo, app.

Then you can select what you want to synchronize with hallo,: your contacts, calendar, or Drive – or why not all of them!

Calendar integration

Once you have selected your calendar to be synchronized with hallo, you have the chance to Auto-activate meetings, when you have a calendar event with more than one person. Then your profile will automatically be set to “Meeting”.

If you wish to have specific profiles activated during certain calendar events, you have to do the following:

1. Go to the profile number for the profile you want to activate in Settings > Profiles > Display profile numbers.
2. Select the number which is presented before the profile you want to use.
3. Go to your Google or Microsoft calendar’s event you wish to use the profile with.
4. Write status:[profile number] to the notes of the calendar event, e.g. status:1 for Lunch profile or status:2 for Meeting profile.
5. Save, and you are ready to go!

Please note, that you can write the status text before or after the notes in the calendar description, as long as the status text has one row empty before and after.

Contacts

If you select to synchronize your contacts from your Google or Microsoft account, they will be shown in your Contacts list, under External contacts.

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List view
Here you can set your working hours and profiles Available and Left for the day to be activated day by day from Monday to Friday, separately for each day.

You can add other events from Settings > Work Hours > Other events, and select how they are scheduled to he active.

Graphical View
This is a calendar overview for the schedules events. You can also add more events to it and edit them by clicking on a specific event or a free space in the calendar. You can also drag and drop profiles to the calendar below it.

By clicking Remove, you will remove all the events in the calendar.

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Manage your Queue Settings

Manage your settings for when you are available to receive calls in the Queue, based on Profile

To manage when you’re available to take calls from a Queue

1. Go to Settings > Hunt group & Channel login
2. Toggle on Edit by profile
3. Click on the Queue name
4. Switch the toggle on for additional profiles
5. Choose the Profiles for when you are available for this particular Queue
6. Activate each profile by switching the toggle on

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