Fixed telephony indispensable for SMEs

Whether you work from home, in the office or on the road, with the new way of working you can always do your work, regardless of your location. By integrating your mobile telephony with your fixed telephony, you are also always and everywhere accessible. If you are so mobile, why not get rid of your fixed telephony and switch completely to mobile?

With the Fixed Mobile Integration, people can call you on your fixed number. That you record with your mobile phone, the customer does not even notice. In fact; If you dial out with your mobile phone, the person on the other end of the line will only see your landline number.

That means you could actually do anything with your mobile phone. Why not get rid of your fixed telephony if you always have your mobile telephony with you? This is a question that probably many people ask themselves. It can be quite useful, but is it cheaper in all cases and what about the accessibility?

The costs

The number of devices sold in Western Europe in the past year has increased compared to a year earlier. The average price paid by a global citizen in the fourth quarter of 2017 was $363.00. Compared to a year earlier, this amount has increased by 10%. GfK indicates that the reason for this may be that new devices have come on the market with narrower screens and narrower edges. For the consumer, this is a clear and visible innovation that they would like to have left over and also want to pay for it. This trend for the consumer seems to be continuing in the business market.

If you choose to only use mobile telephony, you automatically exclude that you can no longer use a ‘fixed’ number. An 06 number comes across as a lot less professional than a fixed number. Do you want to use a ‘fixed’ number? Then do not do your fixed telephony out the door. Another reason why you should not get rid of your fixed telephony is that a mobile phone can be stolen, you can lose it and the battery can run out so that you are no longer reachable. You do not have this with a fixed device. This is always on the power and the chance that you lose this device is very small.

Accessibility

Because of the many ways of communicating, such as mail, chat, telephony or video calling, it seems as if we are less and less easily accessible. By using ‘availability’ (Busy Lamp Fields) we can now also see if someone is talking or if he / she has an appointment.

Due to the increasing demand to always be accessible everywhere and therefore the demand for customers to be able to have contact with companies anytime and anywhere, you have to ensure that you have good accessibility.

It is often thought that fixed telephony is no longer used. the use of the fixed line is still very much alive. No less than 22% of the Dutch still make daily calls via the fixed line. Where consumers hardly use a fixed line anymore, telephone use for the business market remains stable. The reason for always being reachable applies more to companies than to consumers. If you as a company are not accessible to customers, this can cost a lot of money. Maybe even worse; if you are not easily accessible, the customer will just go to the competitor?

Fixed Telephony

Do you want to make use of all the possibilities that fixed telephony offers you but do not want to invest in expensive equipment and its maintenance? With Hosted VoIP you save 40% to 70% on the costs of business call traffic and subscription costs, you use extensive functionalities such as a call center, CRM link and Fixed Mobile integration, you are flexible and you can scale your Hosted VoIP to the number of employees.