How to combine business telephony with hybrid working

Telephony or another form of communication and working go inextricably together in many cases. Whether you have contact with colleagues via chat, via Teams or via calling with a fixed or mobile phone. In this article, I’ll take you through how to make your telephone system work with your work environment. No matter where you work! This is how you combine business telephony with hybrid working.

Tool to collaborate with

First, you need a tool or environment that allows you to work both at home and in the office. The past two years have shown once again that it doesn’t matter where you work, as long as you have the right resources. At hallo, we work entirely within the Microsoft Teams environment. Also known as the online workplace. all you need is a laptop and an internet connection.

Take care of business telephony

With your own virtual telephone exchange in the cloud, you have a lot of functionalities at your disposal. Professional selection menus, customer-friendly queue systems, telephone exchange functions, fixed link to mobile, chats, videos and conference calls. Important for the accessibility, customer friendliness, productivity and professionalization of your company.

Do you want to call but don’t want to be tied to a landline phone? You can also make calls through Teams. In that case, you do not need a fixed device. Via your computer you can call fixed numbers all over the world. Because you just send out a fixed number, they do not see that you are calling via the computer.

Calling with an app or soft phone

A very nice addition to business telephony is not having to use an fixed phone! You use your smartphone for all your incoming and outgoing calls. You choose whether to use your landline or mobile number. This way you are accessible everywhere and no longer tied to a fixed workplace.

Accessible everywhere, including on your fixed number;
Professional appearance;
Easy to set up transfers to your colleague or office voicemail.

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