These are the 4 forgotten functionalities of Hosted VoIP

When you think of Hosted VoIP, you probably immediately think of telephony. And that’s right. Business telephony where the telephone exchange is in the cloud. Ideal because you do not have large devices in the office and you have no maintenance on them. Is your organization getting bigger? Then expanding your telephone exchange is done easily and quickly.

In addition to the fact that you can make and receive calls, there are many more options that you can apply. Consider, for example, linking certain systems such as your CRM system to your telephone exchange.

We notice that various functions are sometimes forgotten. That is why we want to bring the forgotten functionalities of Hosted VoIP to your attention.

Reception software

Do you work in an organization where telephony is controlled by one central person or do you work in a multi-company building? Then a receptionist can be very useful. To ensure that the receptionist has a good overview of all incoming conversations, specialized software can offer a solution.

With Call Manager, the receptionist has a clear at a glance which colleagues are available and how many people are waiting in the queue. As soon as a colleague is no longer in conversation, the reception can transfer the waiting person.

Call routing

One of the forgotten functionalities of Hosted VoIP is call routing. As soon as a call comes in, you can route the route that the incoming call takes. This route can be different at different times of the day or week, by means of a predefined path. For example, you can first transfer an incoming call to one device within working hours, transfer it to another group of number(s) if it is not heard and then continue to the message center. In this message center you can greet the visitor with (voicemail) or without voice options.

Short dialling number

How many phone numbers do you know by heart? Chances are that if you know a phone number by heart, it’s your own or your partner’s or family member’s. Do you work within a large organization? Then it is impossible to remember everyone’s fixed telephone number.A short dial number is one of the forgotten functionalities of Hosted VoIP. You can set a short dialling number per person but also per department.

It is also possible to give the telephone queue of a department a shortened dial number.

Example short dial number queue:

Queue Support: 3323
Queue Administration: 5525

Example short dialling number
persons per department:

Sales: 22xx
George: 2221
Martin: 2222

Support: 33xx
John: 3331
Jacco: 3332

TIP: Search now even easier via your dialpad!

Do you want to call your colleague Johan? Use the letters on your keyboard and key in 5 (J) 6 (O) 4 (H) 2 (A) 6 (N) on your dialpad. If your phone is linked to the telephone exchange, it will show you the right person. Choose the number and press OK.

Fixed Mobile Integration

When you think of Hosted VoIP, you quickly think of fixed telephony. But do you also use mobile telephony? If you already do that, you can use this mega handy Fixed Mobile Integration Fixed Mobile Integration. With this you link your business mobile telephony to the telephone exchange. This way you and your colleagues are always and everywhere accessible. Whether this is on the device on the desk or on your mobile phone. Your customers will see your landline number. Even if you record with your mobile phone number.

With a telephone exchange in the cloud, you have a lot of options. The functionalities we have mentioned above are therefore only a selection. Other functionalities such as call groups, call centers, unified communication and extensive call center functionalities can be found here.