Integrate telephony into your business

Boost your business communication!

IP telephony is becoming increasingly popular: organizations of all sizes are switching en masse from a traditional telephone exchange to a modern telephone exchange. A modern telephone exchange not only offers your company a suitable telephony solution, but also numerous other possibilities. In this article we will introduce you to what is possible with IP telephony. Because telephony is no longer just telephony. Integrating telephony into your core business is the future of business communication.

Communicating using the internet is the future. Infonetics Research predicts that Cloud PBX and Unified Communications will reach a market value of $15 trillion (!) next year. The shift of users from a traditional telephone exchange to a modern telephony solution takes place mainly because of the lower costs and the large amount of free functions that such a modern telephone exchange offers. To take full advantage of the power of a cloud-based pbx, enterprises should take advantage of all the integration capabilities that IP telephony offers. In this article we would like to introduce you to the different possibilities.

To integrate VoIP (IP telephony) with existing business solutions and to increase the value of VoIP, a modern platform is necessary. Such a platform is been build: Flow . The platform allows developers to quickly and easily build custom integrations with the system to add powerful communication capabilities to business applications.

Integrating VoIP gives your business communication a boost!

Of course, you want to increase the productivity of your employees and at the same time the satisfaction of your customers. In addition, you want to reduce the time it takes to integrate communication into file workflows. Specifically for this reason, we offer close integration with many of the business apps widely used by businesses today. For example, Salesforce, Zendesk, Hubspot, Microsoft Dynamics 365. Integrating Flow with these applications enables your organization to streamline communication and collaboration. This way your employees can do their work more efficiently and connect more easily with customers and colleagues.

1. CRM

Many CRM implementations still rely on employees manually entering data to initiate and track phone calls, SMS or WhatsApp messages, faxes or paging. With Flow, you can instantly integrate key CRM processes to maximise efficiency and improve your bottom line. Many cloud phone systems offer integration with popular CRMs, such as Salesforce, Zendesk, Hubspot, Microsoft Dynamics 365.. These VoIP-CRM integrations provide you with information and analysis related to sales, marketing and customer support within the enterprise.

2. Fast communication channels

Many consumers prefer to communicate through a fast channel such as WhatsApp, chat or Facebook Messenger. It is logical that you as an entrepreneur want to benefit from this highly responsive way to connect with your customers. You don’t expect it, but fax still has an important function in many areas. For example, for confirmations or authorisations. Flow makes it easy to integrate fast communication channels such as WhatsApp, chat and Facebook Messenger directly into various core business applications, providing a secure and reliable way to communicate with customers. For example, the sales, service and marketing professionals within your company could increase the response time by sending Whatsapp messages, chats or messages via Facebook Messenger directly from their back office applications.

3. Click-to-Dial

Do your employees make a lot of phone calls? Then manually entering numbers on a keypad or repeatedly copying and pasting phone numbers into Softphone apps can become a very tedious and error-prone job. By Click-to-Dial (a free feature that you get with every subscription) to integrate with frequently used front office applications, employees can easily call by clicking on a telephone number. For example, in Google, on a specific website or via the CRM system. This means that your employees save time and make fewer mistakes. This simple API integration typically saves sales and service representatives up to one hour(!) per day of lost productivity. What are you waiting for? Integration is the future.

4. Reporting

There is a good chance that a number of your employees have a lot of contact with customers. Phone calls, chat conversations, WhatsApp conversations… By collecting and analyzing this communication data, you can gain valuable insights for planning your staff and future needs of your business. However, in manual processes, much of this potentially valuable data is lost or not entered correctly. It is possible to integrate Ip telephony with applications that automatically capture this data. This allows you to easily access these valuable insights and enrich your company.

Want to know more?

Do you want to know more about how to integrate telephony into your company? Do you also want to boost your business communication? Click here to make an appointment. Then we will call you when it suits you.