Replacing a telephone exchange? VoIP Pbx in the cloud

A hosted telephone exchange. We are fans! There is so much more possible in contrast to an analogue telephone exchange. VoIP calling has so many functions, make sure that you also use them optimally in your company. In this article we give 10 of the most interesting features and benefits of a modern VoIP telephone exchange. Because a Hosted telephone exchange is the future!

Hot desking

This is a feature that offers the ability to log in to your phone system from anywhere. Ideal if you regularly work from home or at another location: you can log in to the company network from any VoIP device. The device only needs to be connected to the internet. Hot desking is also a useful feature for employees who are regularly on the go. The phone can be set up to automatically transfer to another number, such as the mobile phone. The customer does not get to see the mobile number of the employee and your company does not have to constantly take into account changing telephone numbers.

Voicemail to email

Of course you can use voicemail with a VoIP telephone exchange. Are you not available as a company? Then it is always nice for the caller to leave a voicemail. The voicemail message can be listened to via the traditional way, but Hosted VoIP also offers the possibility to listen to the voicemail messages via an online web portal or a recording that is emailed to you. This way you can delete, save or forward your voicemail messages anytime and anywhere. Handy, if a colleague can help the customer further.

Pay-as-you-go

When it comes to scalability, you can’t wish for anything better than a telephone exchange. You only pay for the phones you need – very different from traditional systems: where you often have to purchase devices and licenses in groups of eight or more. A lot cheaper!

Busy Lamp Field (BLF)

If you have a customer on the line and you want to transfer it to a colleague, it is useful to know whether this colleague is available at that time. After all, that prevents a lot of frustration! With BLF you can see exactly whether your colleagues are talking or do not want to be disturbed. You can save quite a bit of time with this, because you can immediately tell the customer whether a colleague is present or not. Very customer-friendly!

Personal extension number

This function is one of the core functionalities of a telephone exchange: this makes a VoIP system ideally suited for business use. Extension dialing simply ensures that you can call employees with a three- or four-digit number, without having to use a full phone number.

Disaster recovery

A fire or flood in your business premises, you prefer not to think about it but it can happen to anyone. If your company has been hit by a calamity, you will still be available with Hosted Telephone Exchange. You can easily move to another location. Even if your phones are destroyed, voicemail will continue to work. Phone calls can be forwarded to, for example, your mobile number. This makes it a lot easier to set up a playbook or emergency call plan.

Autoprovisoning – set up online

The VoIP device you buy from us is pre-programmed in such a way that you can call immediately. Plug & Play. An additional advantage is that we can help you remotely through autoprovisioning. Via our Support page you can find manuals on how to implement settings yourself. If you still can’t figure it out, our Support team is of course willing to help you.

Menu (IVR)

With Hosted VoIP from hallo, it is possible to set a drop-down menu. Even if you have a full-time operator answering the phone, it is often not possible to speak to everyone equally. A drop-down menu can be a useful solution if you want your callers to get the right person or department on the phone right away.

Queuing system

With a telephone exchange of hallo, you can basically pick up an unlimited number of telephone calls. The limitation lies in the fact that you or the operator can only speak to one person at a time. For organizations with high peak traffic, it is useful to set a queue during these moments. Possibly with music on hold.

Want to know what other free features Hosted VoIP offers? Or do you want additional information about the above functionalities?