The secret to a brilliant customer experience

Running a small business can be a big challenge. Even if you think you’re selling the best product, you may be overshadowed by larger competitors with bigger budgets. But especially as a small company you also have big advantages over the big ‘boys’. Also small companies have a secret to a brilliant customer experience.

You can adapt to change faster and as a small business you are able to offer your customers a personal service and great customer experience. These are great starting points for brilliant customer service that will really make your business stand out. But how do you ensure that customers choose you? What’s the secret to a brilliant customer experience? We would like to show you how to make a modern telephone exchange such as Hosted VoIP work for you.

The first impression

You can only make a first impression once. How a customer feels about your company starts as soon as they call your company. So be aware of how quickly you pick up the phone and how the phone is answered. How is the caller greeted? Have you ever thought about your welcome text? If you order Hosted VoIP from hallo, you will get this function for free. Do you queue the callers? Then choose music on hold. You immediately make a professional impression.

No matter how small your business is

Is your company still so small that you don’t have a receptionist or operator to answer the phone? No problem. If you order Hosted VoIP from hallo, you get a lot of free features that you can make work for your company. For example, you can put together a drop-down menu. You let the caller decide for himself to which department his or her call should be connected. Complex? Not at all. One of our Support staff will be happy to help you set up your telephone exchange after your order. From the portal you can easily set up a call plan. Hosted VoIP even makes it possible to communicate his or her availability per user. Does an important customer call but your office is no longer available by telephone? Then make sure that it is forwarded to your mobile. This way you never miss an important conversation.

More flexible than ever

It is important that someone is available to answer the phone when someone calls your company. Hosted VoIP very flexible and device independent. From now on, you can decide for yourself whether you record your phone via your forwards, your mobile or your PC. For example, use a softphone app and you are more flexible than ever.

Over 15 free features that work for you

Hosted VoIP from hallo, in addition to welcome text, on-hold music and a selection menu, offers even more features that can make your company work even more efficiently so that the calls from your customers can be handled faster and more correctly. All free features can be found on this page.

Want to know more about how to make your customer experience stand out?

Do you want to stand out from your competitors when it comes to customer experience? Then ensure a WOW effect with your customers and start with Hosted VoIP. We are happy to help you set up your new modern telephone exchange. Turn your customers into happy customers and walk the road to success! Call us on 088 2550102 for more information.

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